The private desk
Clear answers, before and after purchase.
Check common questions, track an order, or reach the team using the channel that suits you.
Contact
Speak with the desk.
For product advice, include the programs you already use and the benefits that matter most. For order help, include your order reference.
Frequently asked
What to know before checkout.
How fast is delivery?
Processing varies by membership. The current estimate appears on every catalog card, product page, and order summary before payment.
Do I need a new loyalty account?
Most memberships can be applied to an existing eligible account. The exact account requirements are listed on the product page.
Which payment methods are supported?
Card payments, Apple Pay, Google Pay, and Link are handled through Stripe when available. PayPal is also supported. LuxuryAscent does not store full card details.
What happens if activation cannot be completed?
If fulfillment fails on the LuxuryAscent side, the order is handled according to the published refund policy. Review the product-specific exclusions before purchase.
Can I compare memberships before choosing?
Yes. The catalog comparison tool places up to three options side by side, including validity, processing, benefits, requirements, and price.